To comply with Circular No. 50/2024/TT-NHNN regulating safety and security in the provision of online banking services, customers who are Household Businesses or Micro Enterprises applying the simplified accounting regime are required to confirm transactions using Advanced Safekey (in-app) in combination with facial biometric data matching.
Accordingly, ACB provides guidance for customers to perform the following:
1
Update the device registered for face authentication
2
Steps to confirm online transactions using face authentication
1. Update the device registered for face authentication
Step 1:
Select "More" and "Face Authentication"
Step 2:
Select "Update" if the device being used for transactions is different from the device previously registered for face authentication
Step 3:
Enter the ACB Safekey PIN
Step 4:
Take a photo of your face
Step 5:
Select "Confirm Transactions"
Step 6:
Face authentication device update successful
2. Steps to confirm online transactions using face authentication
When making online transactions on the ACB ONE BIZ (app version):
Step 1:
Select "Transfer", "QR Code", or "Payment"
Step 2:
Enter transaction details and select "Next"
Step 3:
Review the information: Select "Create" to proceed to Step 4.1, Select "Sign" to proceed to Step 4.2
Step 4.1:
The system processes the order creation. Customers can track the status under “View Transaction Status”
Step 4.2:
Enter the ACB Safekey PIN
Step 5:
Take a photo of your face
Step 6:
Select "Confirm Transactions"
Step 7:
Transaction is being processed
When making online transactions on the ACB ONE BIZ (web version):
Step 1:
On the ACB ONE BIZ app, select the notification for a transaction requiring confirmation or select "Get OTP"
Step 2:
Enter the ACB Safekey PIN
Step 3:
Take a photo of your face
Step 4:
Receive the OTP and enter it on the transaction confirmation page
To learn more, please contact the Contact Center at 1900 54 54 86 - (028) 38 247 247